Service Technical Contract Leader (STCL) provides CSA customer focused technical leadership of engine repair specification definition, Workscoping of the engines and meeting the shop visit objectives. All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety, and other performance parameters. Impacts the team's ability to achieve service, quality, and timeliness of objectives.

- Analysis for aircraft engine fleets, particularly FMs (fleet models) to support business decisions related to Customized Service Agreements (CSA)

- Years of experience in an Aviation/ Gas Turbine Engines Engineering position (design/ analysis/ systems/services)

Job Description :

Roles and Responsibilities

- In this role, you will report to Services CTP Sub-Section Manager, Services Engineering at JFWTC, India, Bangalore. In addition, you will interface with organizations such as the Engineering Departments, Services, Digital Services Solutions (DSS), CSA Operations and Customer & Product Support Organization (C&PSO) based on business need.

- Define right workscope for the engine meeting workscope planning guide and customer repair spec objectives.

- Review Customer's requirements and recommend engine workscope to maximize/Optimize engine Time on Wing life.

- Coordination with SA MRO shops on the technical support requirement on hardware's.

- Coordinate with Maintenance Cost Review Board (MCRB) to understand and influence SV cost and improve CSA productivity

- Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, fleet configuration.

- Partner with PSE, CPM's and CTP team to identify and update Customer Repair Specifications and TOW optimization opportunities for assigned contracts.

- Partner with SAFRAN, C&PSO and Services Technology team to implement on/near-wing technology for respective customer accounts to improve engine on-wing life.

- Interprets simple internal and external business challenges and recommends best practices to improve products, processes, or services. Stays informed of current industry trends.

- Foster and inspire a collaborative work style and display team-oriented behavior with a proactive example of communication internally and externally

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