Job Description :

- Oversees operational systems, processes, while looking for opportunities of improvement or revision.

- Anticipates and tracks operational and tactical risks and providing strategic solutions.

- Manages day to day business of the operations department. Works with sales teams to help set and meet daily and quarterly goals.

- Plays a significant role in long-term planning, project status reporting, and implementing change control processes.

- Works closely with COO on other special planning and departmental projects.

- Oversees and reports weekly, monthly, quarterly, and annual metrics.

- Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.

- Collaborates with transitions and onboarding team as needed.

- Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.

- Oversee materials and inventory management

- Solicits and responds to feedback while gaining commitment and support.

- Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.

- Stays up to date on industry regulations, trends, and technology.

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution.

Operations Manager Qualifications / Skills :

- Addressing operational concerns and issues, monitoring overall customer satisfaction

- Developing and implementing operational procedures and policies

- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations,

- Excellent interpersonal communication and organizing skills to coordinate project activities

- Ability to communicate with others effectively

- Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings

- Ability to work with details and time-sensitive issues

- Good decision-making skills and response to high-pressure situations

- Strong IT skills, including database management.

Education, Experience, and Licensing Requirements :

- Bachelor- s/Master's degree in Operations management, engineering. Minimum of four (4) years of recent overall project management experience

- Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility

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