HR Executive at Alteem Instruments
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Alteem Instruments - Service Engineer (0-3 yrs)
Education: B.E. / ITI / I.C. / E.C. / Elec.
Responsibilities:
- Taking ownership of customer complaints reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints.
- Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem.
- Talk clients through a series of actions, either via phone, email or chat, until customer is satisfied with the solution and gets machine on.
- Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it.
- Ensure all complaints are properly logged.
- Prioritize and manage several open complaints at one time.
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Any task assigned by management.
Requisite Skills :
- Ability to diagnose and troubleshoot basic technical complaints.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal
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