Job Description : 

- Build the right value system inline with MSL & Amar Car Leadership Team.

- Guide and direct the service operation leads, team and their next levels.

- Build and maintain positive work relationship with service manager / GMs, which will helps us to generates revenue for Amar Cars organization.

- Define the JD inline with MSL guidelines and link it to the organization revenue results matrices.

- Evaluate the performance of team leaders and support them to utilize the strengths and mentor them to overcome from past weaknesses if any.

- Identify the improvement areas with the respect to MSL guideline and company leadership requirements.

- Track the MIS - Weekly / Monthly / Quarterly / Half yearly / Yearly. And established the ongoing review mechanism to understand the level of progress.

- Surprise audits / visits across facilities to evaluate adherence of processes on shop floor.

- Support facilities to comply with health/safety regulations and procedures, ensuring appropriate disposal of environmental wastes

- Have to meet MSL criteria and set the example for rest benchmark facilities across Gujarat.

- Motive service/repair - managers & staff to ensure maximum productivity and efficiency with right quality.

- Skill enhancement of Amar Car Service / Sales team & build the culture of R&R (Reward & recognitions)

- Establish MRM (Monthly review mechanism) as per the Amar Car Leadership directives linking with Organizational KPIs.

- Build a culture of WIN-WIN situation starting with venders, support services, staff, customers and MSL executives.

- SSI & CSI must be improved for our dealership samples. - Need to set the example for rest.

- Month on Month Growth of Service/Body shop labour/Spare growth require @ 15%.

- Need to achieve above 95% marks in service parameters in BSC/NSC.

- Need to improve manpower retention with quality improvement.

- Need to reduce/control expenses in service.

- Machine maintenance, working condition and need revenue earning report of each machine every month.

- Need to ensure all warranty is done as per process and all are get approved from MSIL.

- Responsibility of all payables and receivable to control. Ex:- Timely vendor/dealer/MSIL payments made and timely collection of money from staff/customers, vendor, co-dealers and Maruti MUL (From GM).

- Evaluation expansion plan, take approval from MSIL & Explain to Directors, Its Requirement and Viability.

- Evaluate and take corrective actions to have all branches in profit.

- Prepare/Submit profitability statement of each branch on monthly basis.

- Tools audit report to take monthly form GM's.

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