In this role, you are primarily responsible for managing the operational efficiency of hubs across two or more areas in the city. To be successful in this role, you must be able to manage multiple area level operations to ensure order fulfillment, logistics as well as provide an enhanced customer experience.

Location: In Mumbai (Differ. Locations in Mumbai)

Qualification: B.Sc/B.Tech (Non IT- No Civil)/ MBA

Experience: 3-5 Years

CTC- 4.5 Lpa to 5.5 Lpa + Variable

Essential Job Tasks

- You will lead a team of area managers to optimize efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas.

- You will liaise between the implementation team and the operations strategy team to ensure that all the areas under you focuses on order fulfillment, logistics and customer experience. You will be responsible for leading and managing a huge team, their performance, expectations and goals.

- Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview.

- Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature

- Ensure that there are fewer delivery executive driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Brand T-shirts, bags and Id card while on delivery.

Desired skills and experience :

- Graduate with 3 -5 years of experience in operations management

- Prior experience in process design and operations implementation (preferably in logistics/supply chain management)

- Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy

- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals

- Must have ability to multi-task, manage multiple hubs and establish priorities

- Good leadership skills (Experience in managing blue-collared employees is a big plus)

- Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills

- Attention to detail and ability to critically think through and resolve problems

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