Currently we are Looking out Professionals for Our Prestigious DTH Client.

Positions- Area Service Incharge (Asst Manager)

Location - Tamil Nadu/ Maharashtra/Gujarat/ Karnataka/ Andhra Pradesh / Telegana/ Kerala/ Madhya Pradesh

Please mail us your CV ASAP and provide required (mandatory) details:

1). Present Salary: -
2). Expected Salary: -
3). Current Location: -
4). Willing to Relocate :
5). Notice Period :

We have urgent opening for " Area Service In charge/Assistant Manager- Field Service Delivery "

Company : Tata Sky (DTH)

Qualification : B.E (Any specialization ) (Full time)

Preferred Industry : Consumer Durables, Electronics, Batteries, CCTV, Telecom, DTH

Job Description :

Job Purpose :

Enabling all FS delivery points and teams to make it easy and simple for our customers to deal with us by:

1. Timely and Quality Installation(FTR,TAT)

2. Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR)

3. Responsible for IMA

4. Input for Capacity Planning and forecasting

5. Responsible for actual available capacity in the field.

6. Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams.

7. Ensure that there are no fraudulent accounts created / installed in the state.

8. Ensure that SOP is followed for install time and quality

Job description :

- Installation and Field Repair

- Selection, appointment and continuous management of ISPs

- KPI / SLA management (ISPs)

- Drive ISPs towards achieving the monthly rewards

- Quality of people, tools and training

- Policy & Process Compliance

- Ensure that the organisations processes and policies are adhered to.

- Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple.

- Provide input to planning, training and quality as applicable

Customer Satisfaction :

- Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level

- Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures

- People Management an d Development

- Select, Develop and Retain quality manpower at all levels in the region ( ISP Engineer )

- Provide timely and necessary input to people on performance

- Ensure that the service philosophy is understood and communicated to all individuals

- Maintain transparency in dealing with people and performance management

- Productivity and Cost Effectiveness

- Improve productivity continuously (without compromising quality) and therefore, keep costs at op timum levels.

- Specialist knowledge Communication skills

Organisation skills :

- Drive for SLA

- Planning and fore casting

- Manpower planning and development

- Understand and analyze data.

- Systems and basic computer operating skill

- Mobility to move across cities with the state

- Should have ability to identif y, recruit and develop ISP engineers

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