HR - Recruiter at Rekroot
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Area Service Incharge - Sony India (3-6 yrs)
Area Service Incharge - Sony India
(1.) Responsible for Authorized Service Center (ASC) operations & their ROI in the area
(2.) Achieve Service KPI / Initiate projects for the improvement of the critical areas
(3.) Responsible for control of service deliverables like TAT, repeat calls and call pendency
(4.) Improve quality of ASC operations & service network
(5.) Develop & retain the Key ASC manpower with close interaction & providing training
(6.) Achieve customer satisfaction including dealers to make SONY Preferred Brand amongst Trade partners & end users
(7.) Provide training of new model to sales team and promoters.
(8.) Handling technical queries of customers, field team and the ASC
(9.) Recruting, training service engineers, and ASC engineers to ensure operational efficiency
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
