Talent Acquisition Specialist at Niranta
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Asst Manager - Area In-charge - Copper O&M (7-9 yrs)
Person has to proactively Monitor the Copper Outages and derive the actions for minimal downtime for the customers. He will responsible for achieving the customer experience enhancement across the circle by reducing SR inflow & improvement in SLA.
Reduction in Copper cuts all across circle
SR Inflow reduction
SLA enhancement
Lesser MTTR
Proactive Copper maintenance
Proactive health corrections for the bad quality lines basis and FD reports to reduce the OSP & Wire Center related complaints.
100% Incidences capturing into remedy system
To Strengthen the Reward/Penalty towards third party vendors.
Strengthen the UGCM Contract
Capturing of all trouble tickets into designed systems.
Reduction in ERP cases
Reduction in ERP cases keeping NEs healthy
Proactive approach towards NE dechoking
Opex & Budget Control
Responsible for Opex & budget control & cost reduction.
Strong analytical skills
Strong communication skills
Understanding of customer life cycle
Experience of handling large teams
Knowledge of wireline/broadband /internet business
Knowledge of copper parameters & related toolsfa
Innovative
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