Summary :

- The Manager of Export & Imports Operation role is a Operation & Customer Service role for the BSCPL organization. This is not Direct Sales positions but critical position to acquire new clients by providing good prices, operations supports and Customer services to Clients/Sales/Branches.

- This individual will oversee acquisition of new accounts and expansion of business within current accounts, as well as ensuring account profitability and high client service levels through giving proper services to direct Customers/Sales Team/Branches.

- This requires managing very high level of Operations from overall Exports & Imports (Both Air & Ocean Freight Forwarding) . The ability to quickly establish trust and build long-term executive level relationships with clients is absolutely critical to this position. Given the international nature of BSCPL's business, they will also need to work closely with the other regions.

Essential Duties And Responsibilities :

The Air, Ocean, and / or Road Operations Agent position can be broken down into two areas of responsibility: Operational Excellence and Client Relationship.

Logistics :

- Undertake adequate measures to monitor and analyse the performance of exports/ import shipments pertaining to cost, quality and delivery norms

Business Development Assistance as Customer Key Account Management :

- Analyse business potential, conceptualise & execute strategies to drive sales, augment turnover and achieve desired targets through Direct Sales Team Coordination.

- Monitor competitor activities and devise effective counter measures.

- Identify, qualify and pursue good business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.

Relationship Management :

- Interface with Individuals / key Customers/Sales people among Corporate for ascertaining requirements, making presentations and delivering need based cargo solutions.

- Ensure speedy resolution of queries & grievances to maximise client satisfaction levels.

- Maintain excellent relations with clients to generate avenues for further business. Liaison with IATA cargo agents, NVOCCs, shipping lines, CHA.

Client Relationship :

- Becomes familiar with assigned clients/Direct Sales Team, including key contacts, unique requirements and operating processes

- Assists in the investigation of billing issues and develops solutions for problems to ensure accurate invoices are provided to the client in a timely manner

- Partners with business units and sales to enhance the client experience and strengthen the client relationship

Operational Excellence :

- Processes shipments as outlined in assigned clients standard operating procedures

- Continuous follow up with the existing clients/Sales Team to cater their regular business flow.

- Handling top revenue generating clients with other nomination business.

- Managing RFQ's (Request for quotes from global accounts).

- Handle day to day activities in co-ordination with internal/ external departments for smooth business operations.

- Keeping track of all the outbound Sea (LCL & FCL both) & Air shipments till they reach at final destination.

- All overseas co - ordination with overseas offices/agents.

- Monitoring all Sea & Air Export shipments.

- Container Allocation with shipping lines & choosing LCL co - loaders for LCL shipments.

- Co - ordination with airport staff for smooth execution of business.

- Negotiating Ocean Freight rates with NVOCC operators and agents of the respective destinations.

- Negotiating Airfreight with IATA agents, who are competitive and best of their service in their respective geographical locations.

- Dealing with operational problems in the day to day routine work.

- Processes shipments as outlined in BSCPL standard operating procedures around quoting, client booking, pick-up management, on-handing, shipment available for forwarding, movement, shipment inbound, customs clearance, delivery, and invoicing core processes

- Follows the Operational Data Quality Policy

- Ensures that governmental processes, procedures and activities are performed based on global, country specific and port specific governmental regulations

- Partners with third party service providers to ensure world class, seamless service delivery to the client

- Meets the clients need around shipment bookings, collections, delivery, and shipment updates

- Maintaining & develop relationship with internal & External customers and help in enhancing business growth.

- Process Inquiries for Air & Sea Freight Shipments (Both Exports & Imports Air & Sea freight - Origin & Destination charges)

- All enquiries should be processed within same day without any delay.

- Preparation of Quotations, Standard Operating Procedures (SOP)

- Daily Enquiry Status Reports to Management.

- Daily DSR report to Customers.

- Pursue activities to achieve set KPI's.

- Should have Relative strengths in Selling Import /Export Air and Sea Freight Cargo

- Supervise Air & Ocean (Export & Import) shipment activities.

- Liaison with overseas offices, customers and vendors.

- Key-In Data of new booking for air export & import shipments.

- Response to customers & RFQ updation.

- In-depth know-how about import /export /cross trade business by Sea freight & Air freight On job experience of international freight forwarding job costing and quotations.

- Capability to handle freight enquiries, quotations and coordination with local and international clients & customer service independently without supervision.

- Experience in rate & service negotiations with Shipping lines /airlines and overseas agents

- Proficiency in handling Corporate & MNC clients and execution of time bound & critical sea/air shipments.

- Knowledge about customs procedures and port operations.

- Good convincing and problem solving skills.

- Timely job invoicing and preparing job reports.

- Highly aggressive, proactive and pre planned work style.

- Excellent written & oral linguistics skills.

- Ensure rate tables & other back office tables are set up correctly in CTSI (Global Freight Management System) for smooth freight invoices audit.

- Work with Finance and Sales Managers/reps to clear freight invoices from Exception Handling (EH).

- Proactively identify root cause and seek improvements to reduce freight invoices from hitting Exception Handling (EH).

- Answer queries from internal & External customers & freight forwarders/Shipping Lines/NVOCCs/AITA Agents.

- Develop transportation cost reports.

- Perform other related duties as assigned by management.

- Potentially becoming a team lead, supervising direct reports.

- Support the branches- & the sales teams towards the development of the All India ocean/Air business, through pricing, operations & sales support.

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