Job Title : Chief Engineer

Department/Division : Operations

External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty)

- Retailers - Store Managers

- Outsourced Agencies

- Original Equipment Manufacturers (OEM), Vendors for the purpose of AMC

- Government/regulatory bodies (such as BMC, power company, Fire department)

Minimum Qualification : (i.e education, training etc.) Engineering Graduate (Mechanical or Electrical)

Minimum Experience : 15 + years of experience in Engineering; with at least 5 - 7 years in retail industry

Special Skills/Attributes : (required for performing the job effectively)

- Knowledge of mechanical, electrical and civil maintenance policies and processes

- Understanding of infrastructure installations

- Knowledge of latest safety and security equipment and systems

Overall Purpose/Objective : Of the job Drives the development and implementation of the maintenance strategy across all the equipment / systems within the property; covering aspects of preventive and break-down maintenance, in order to provide a comfortable and secure environment for customers.

Key Responsibilities : (List major responsibilities, that you have, to achieve the key objectives)

- Develop detailed plans for managing the performance of all key equipment / systems and installations, proactive maintenance plans and measuring actual performance levels

- Ensure all the equipment/ systems are functional and in proper working conditions, with minimal downtime of critical equipment and all engineering activities are focused towards customer and retailer safety

- Prepare detailed engineering budget for the forthcoming year after analyzing previous year's performance and growth expectations/ projections

- Formulate a preventive maintenance schedule for all equipment/ systems for the entire year based on the Asset History Card, Breakdown Register and the Equipment Manual and get the approval from the Center Director on the same

- Determine the cause of breakdown and ensure the resolution of the same in the minimum possible downtime from the AMC vendor or OEM based on the urgency of the situation

- Monitor the deployment of outsourced staff in order to ensure that all the critical equipment are adequately manned

- Ensure that retailer issues pertaining to engineering/ technical such as air-conditioning, leakage, electricity, water etc. are handled effectively and in a timely manner

- Review the status of logged, resolved, escalated complaints/ issues raised by retailers/customers on a daily basis to improve the efficiency of the process and to identify areas for proactive maintenance

- Supervise the physical condition and functioning of fire equipment (extinguishers, pumps, sprinklers etc.), HVAC and electrical equipment/ systems, water and gas systems etc.

- Liaise with government/ regulatory bodies (such as BMC, Power Company, Fire department) along with the Liaison team / Security team to obtain the necessary licenses/ permissions etc.

- Ensure timely goal setting, monitoring, review of performance parameters for team members

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