Basic Qualifications : B.Tech/BE

Level : Senior Executive

Key Skills :

- Transmission/SDH/PDH/Microwave/DWDM

- Telecommunications/ISP o & M

Job Description :

- To ensure efficient and effective operations and maintenance of tower sites to meet the company's objective of delivering the highest uptime along with cost and energy efficiencies.

Responsibilities :

Drive Uptime - Drive Uptime for All Operator Companies. Maintain infra uptime as per MSA/KPI's

- RCA of outages and prepare corrective action plans to avoid repetitions.

- 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site.

- 100 % compliance on in-house / vendor PM

- AMC/Diesel Vendor management and tracking based on SLA

- Drive site visit as per SAMS and non-financial punch point closure

Drive energy management across all sites by ensuring :

- Compliance on Log card

- Site wise analysis of DG/EB/BB running, energy cost and cost reductions plans,

- Re-connection of all EB disconnection within SLA,

- Timely collection and payment of electrical bills, Liaison with EB authorities to avoid disconnection and improved EB availability,

- Take necessary measures to avoid pilferage and malpractice

- Assist ZTM in Performance analysis of all new Technology initiatives

Opex Management - Zero breakdown delivery for the cluster to optimize OPEX.

- Timely submission & validation of vendor invoice and payment for better delivery from the vendor,

- Keep AMC performance track w.r.t. SLA,

- Identify regular scope for security headcount reduction, minimize rental cost, etc

- Tracking of sites wise penalty and implementing the plan for ZERO penalty

Landlord Management - Compliance of the sites access process

- Maintains a high level of landlord engagement to ensure 24- 7 Access and facilitate upgrade/planned event/installation and other operational work at the site

- Rent Management i.e. ensure monthly rental paid timely to the landlord, any rent negotiation for an upgrade, etc.

Site Quality & process compliance :

- Maintain an excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.

- Identify Gap against specification and ensure timely corrections

- Periodic audit to ensure that civil/tower electrical and other infrastructure are in the best state.

- Ensure ZERO quality/operational process non-compliance

- Compliance checking of quality of technicians, vendors, spares including any ethical issues.

Customer Management :

- Provide supports for outage escalation by OPCOs

- Site Access supports as and when applicable for tenants

- Maintain a healthy customer relationship

- Supervise Site upgrades as per specification and provide support for RFS activities

Team management :

- Technician performance evaluations

- Identify training needs of technicians and plan for development

- Resource allocation, site allocation, leave management, discipline management for technicians

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