Director at Mars Consultancy
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CRM Professional - MIS (2-8 yrs)
Urgent opening for CRM with an leading well know construction company.
Exp : 4 to 8 Yrs
Location : Pune
- Handling the CRM Dept Managing & monitioring the Recovery effort
- Reporting to management about concerns, feedback, positive sentiments etc. Escalating critical issues to top management, coordinate for speedy closure of issues.
- Efforts to reduce outstanding by weekly review, identifying loopholes and achieve targets
- Preparation of MIS Reports likes Inventory Report, Daily and Monthly Collection Report, Pending Recovery Report, etc
- Manage Internal Control and Audit by maintaining all the books of accounts as suggested by internal/external auditors.
- To conduct regular discussions/meetings with clients to resolve their queries.
- To send Welcome Letter, Allotment Letter, Demand Letter to the customer.
- To ensure preparation of Master Sheet with comprehensive information of each Sale.
- Coordinate with financial institutions and customers for timely remittance of dues.
- Preparation of MIS Reports like Stakeholder Report, Inventory Report, Parking Availability Report, Daily and Monthly Collection Report and Pending Recovery Report etc
- To understand and solve customer query through phone, email and written communication.
- Coordinate with various departments such as accounts, sales & legal for smoothly handover of apartments to the customer.
- Handled grievances and delivered high quality response with utmost speed so that grievances got resolved by effectively.
- Salary best in market
Mars Consultancy & Placements
Rajeshree
9823520443
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