Proprietor at AA Consultants
Views:1997 Applications:354 Rec. Actions:Recruiter Actions:97
Customer Quality Engineer - Automobile (2-5 yrs)
Opening with worlds second largest auto component manufacturer with presence in more than 120 countries.
1. DEPARTMENT : CQE & QC
2. DESIGNATION / LEVEL : Engineer
4. QUALIFICATION : BE, B.TECH (Mechanical / Automobile Engineering)
5. POSITION : 1
6. TOTAL EXPERIENCE : 2~5 Yrs (Please focus only on this)
7. JOB LOCATION : Pune (Preferably from Western Region)
First 4 Months of joining, new joinee to get OJT (On Job Training) in HO (Manesar) and further shift to Pune Office
8. GENDER : Male
9. Salary Range : 5~7 Lakhs
10. Target Companies : NA
JOB SPECIFICATIONS :
DESIRABLE :
A) Technical knowledge regarding Common Rail System (Diesel Fuel Injection System)
B) Knowledge regarding usage of technical equipments (Scan Tool, Oscilloscope, Data Logger, Multimeter etc)
C) Hands on experience of vehicle/Engine Diagnosis, Customer Interaction.
ROLES & RESPONSIBILITIES :
A) To establish line (0KM) & Warranty claim handling system to meet OEM & company expectation
Handling Line (0KM) Claims :
- Working as Liasion between Customer & companys Manufacturing plant to initiate effective containment, providing technical assistance for investigation and resolve quality issue within customer targets to meet Customer Satisfaction
- Handling Warranty Claim
A) To do warranty claim trend analysis, identify root cause regarding abnormality in warranty claim tend & identify methods to reduce the claims.
B) Provide technical assistance to OEM, OEM Service Dealer & company Service Dealer to resolve the end user complaint quickly related to warranty claims
C) To decide warranty claim responsibility as per failure information
D) Prepare technical report as per warranty claim failure & support manufacturing plant for investigation to resolve the issue and achieve customer satisfaction
E) To prevent unfair warranty claim debit amount
Technical Training :
- To deliver product knowledge of automobile components to OEM / company Staff
- Vehicle Diagnosis Tool
- Effective utilisation of Vehicle Diagnosis Tool and implement kaizen to ease the Vehicle Diagnosis
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