About Us:

C Three Weather Control Private Ltd is one of the reputed organization with well experienced personnel in the field of Air conditioning & Fire Protection system, determined to dedicate specialized knowledge and skills in order to exhibit to the people. Leadership supported by dynamism, sincere respect for the past pioneers, brave to explode myths and aberrations. Our organization was found in 2007 and to serve in a much better way to our customers.

Position Summary:

- Receive inbound Warranty, AMC and breakdown service complaints direct from customer as well as from client Call Center/SOMS

- Register complaint at front desk complaints register (or computer system), check if customer and equipment data is recorded in system and transmit complaints to service back-office

- Ensure that complaints received directly are mirrored at the client call centre

- Update register to record status of jobs Identify, research, and resolve customer

Issues using the front desk computer system if possible

- Follow-up on customer inquires not immediately resolved

- Attend to call logs and reports as required

- Interact with Service Department to ascertain status of the complaint.

- Generate customer thank you letters, send greeting cards etc.

- Get to know the organisation's key customers with the purpose of personalising

Communications to them

- Make statistical reports regarding handling of complaints

- Graduate in any discipline with minimum 2 to 6 years of experience.(Preferably in HVAC and Fire Fighting contractor side)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.