Senior Manager - Fulfillment Operations

- Oversee and control operations across the 6 - 10 FCs or 1-2 large sites in respective zones

- Monitor client TATs on a daily basis and handle escalations from Client servicing teams

- Client TATs to be monitored and kept under targets

Review FC plans with regards to the following :

- Manpower planning

- Capital expenditure (including IT assets)

- Consumables planning

- Take ownership of FC P&L in respective zones

- Keep costs under control as per budgeted figures

- Meet with new clients to help them understand operations and ensure successful client start-up

- Meet with key existing clients to understand their issues and use the feedback to improve operations

- Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action. Conduct RCA and investigations whenever any cases of theft arise and take necessary action

Carry out routine audits across FCs to ensure compliance of the following :

- Operational SOPs

- Legal / regulatory compliances

- Health and Safety guidelines

- Setup an interaction with external stakeholders - Courier partners / Vendors / Clients to gather competitive intelligence

- Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones.

- Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met.

- Responsible for designing and implementing improved processes or operational policies.

- Recommends changes to products, or services to fulfill customer needs to the quality team

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