We have an Opening for Executive House Keeper for a well know Five star property based out of Southern Kerala.

Looking for a resource with 12-15 years work experience in well reputed Four/Five star properties.

JD as follows :

- Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.

- Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.

- Completes inspections and holds people accountable for corrective action.

- Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE : 

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES :

Managing Housekeeping Operations

- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 

- Works effectively with the Engineering department on guestroom maintenance needs.

- Supervises the property general cleaning schedule.

- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

- Inventories stock to ensure adequate supplies

- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

- Supports and supervises an effective inspection program for all guestrooms and public space. - Communicates areas that need attention to staff and follows up to ensure understanding.

- Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

- Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals.

- Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service :

- Responds to and handles guest problems and complaints.

- Strives to improve service performance.

- Empowers employees to provide excellent customer service.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources :

- Participates as needed in the investigation of employee accidents.

- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

- Ensures employees understand expectations and parameters.

- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

- Observes service behaviours of employees and provides feedback to individuals.

- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

- Participates in the employee performance appraisal process, providing feedback as needed.

- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

- Participates in employee progressive discipline procedures.

If interested, please apply here.

Gopika

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