Technical Support / Application Support Analyst - Pacific Time.

- Perform root cause analysis and resolve all the technical and non-technical issues of international customers.

- Integrate DispatchTrack with other software.

- Monitor the production infrastructure and escalation protocols.

- Synchronize the same to be used as a reference in future and coordinating with Development Team.

- Should be able to work on the data formats such as XML, CSV.

- Knowledge of Manual Testing

Desired Candidate Profile: 

- B. Sc / MCA/B.Tech Graduate with minimum 65%.

- Ability to grasp the Customer's problem.

- Knowledge of both SW/HW.

- Good people management and negotiation skills.

- Willing to work in night shift.

- Excellent command over the English Language. Excellent written, verbal and presentation skills.

- Compiling, analysing and interpreting the problem.

- Ability to handle international clients, conference calls.

About DispatchTrack:

DispatchTrack is Number 1 and the fastest growing software provider for the Last Mile Logistics industry. Our offices are located in Campbell, California in USA, Hyderabad in India. This job opening is for our Hyderabad location.

We are a product-based company. We provide software for the supply chain-logistics industry.

Visit our website(www.dispatchtrack.com) and the links below to know more about our business.

https://techcrunch.com/2020/05/12/dispatchtrack-a-last-mile-logistics-platform-raises-144m-in-its-first-ever-funding/

https://www.freightwaves.com/news/dispatchtrack-optimizes-routing-critical-to-last-mile-delivery-fulfillment

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