HR - Executive at Global Professional Services
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DM - Quality - Healthcare - CPC Certified (7-10 yrs)
Job Specification
Design the Sampling Strategy for the process
- Monitor process quality check audits
- Ensure completion of the Internal and External Calibration sessions
- Ensure that Frequency and Event based feedback for the team is complete
- Preparation of Quality Standard Documentation for the process and update it on a regular basis with regards to any changes
- Assist the Operations team in the customer compliant & resolution process for the teams
- Complete the regular performance review with the team of QAs
- Compile MIS for all teams handled
- Support the DM/GM in review of employee performance based on data with areas of development
- Ensure that the QA process meets the ISO Compliance
- Drive Continuous improvement initiatives
- Drive best practice/idea sharing
- Achieve QNS target through Quality Initiatives
- Identify Training needs for the process and Quality team
- Attend Training as per BPET roadmap for self development
- Completion of Yellow Belt Role Roadmap
- Drive six sigma and LEAN projects in the team
- To mentor the White Belt projects
- Take vertical level initiatives
- Develop and maintain Client and internal stakeholder relationship
Interested candidates can call to 044-43443708.
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