COMPANY OVERVIEW

Domo is a native cloud-native data experiences innovator that puts data to work foreveryone. Underpinned by AI, data science, and a secure data foundation, our platformmakes data actionable with user-friendly dashboards and apps. With Domo, companies getintuitive, agile data experiences that power exponential business impact.

POSITION SUMMARY :

- Our Technical Support team is looking for problem solvers with executive presence and polish- highly versatile, reliable, self-starting individuals with deep technical troubleshooting skills and experience. 

- You will help Domo clients facilitate their digital transformation and strategic initiatives and increase brand loyalty and referenceability through world-class technical support. When our customers succeed, we succeed.

- The Technical Support team is staffed 24/7, which allows our global customers to contact us at their convenience.

- Support Team members build strong, lasting relationships with customers by understanding their needs and concerns. This team takes the lead in providing a world-class experience for every person who contacts Domo through our Support Team.KEY RESPONSIBILITIES :- Provide exceptional service by connecting, solving, and building relationships with our customers. 

- Interactions may include case work such as telephone, email, Zoom, in person, or other internal tools, as needed and determined by the business

- Thinking outside the box, our advisors are offered a high degree of latitude to find and develop solutions. Successful candidates will demonstrate independent thinking that consistently leads to robust and scalable solutions for our customers;

- Perpetually expand your knowledge of Domo's platform, Business Intelligence, data, and analytics. On-the-job training, time for side projects, and Domo certification;

- Provide timely (SLAs), constant, and ongoing communication with your peers and customers regarding their support cases until those cases are solved.

JOB REQUIREMENTS

Essential :

- Bachelor's degree in a technical field (computer science, mathematics, statistics, analytics, etc.) or 3-5 years related experience in a relevant field. Show us that you know how to learn, find answers, and develop solutions on your own.

- At least 2 years of experience in a support role ideally in a customer facing environment.

- Communicate clearly and effectively with customers to fully meet their needs. You will be working with experts in their field; quickly establishing rapport and trust with them is critical.

- Strong SQL experience is a must. From memory, can you explain the basic purpose and SQL syntax behind joins, unions, selects, grouping, aggregation, indexes, subqueries, etc.

- Software application support experience. Preference given for SaaS, analytics, data, and Business Intelligence fields. Tell us about your experience working methodically through queues, following through on commitments, SOP- s, company policies, professional communication etiquette through verbal and written correspondence.

- Flexible and adaptable to rapid change. This is a fast-paced industry and there will always be something new to learn.

Desired:

APIs - REST/SOAP, endpoints, uses, authentication, methods, Postman;

Programming languages - Python, JavaScript, Java, etc.

Relational databases - MySQL, PostgreSQL, MSSQL, Redshift, Oracle, ODBC, OLE DB, JDBC

Statistical computing - R, Jupyter

JSON/XML - Reading, parsing, XPath, etc.

SSO/IDP - OpenID Connect, SAML, Okta, Azure AD, Ping Identity

Snowflake Data Cloud / ETL.

LOCATION : Pune, Maharashtra, India

Domo is an equal opportunity employer.

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