We at Ecom Express are actively looking for a Ground Operations Head at Salem.

The candidate will be responsible for :

- Responsible for overall performance and smooth functioning of all DCs/PPC/Hub in his or her territory.

- Visit Dcs on need basis.

- Follow up, escalate and track all operation security concerns related to DC time to time.

- Collect competitor information within his/her cluster.

- Checking/tracking Clusters expenses.

Performance Monitoring :

- Identifying strong and weak clusters, analyse reasons, work out methods for improvement to ensure overall improvement in performance.

- Check pendency and ensure all load is attempted on Day 1 of receipt.

- Monitor RVP pendency and quick collection.

- Review monthly delivery performance of all clusters.

- NDR monitoring & highlighting if NDR calling is not done.

- Monitor ageing; action on RTO instructions from key accounts

- Monitor that SALL Tally is done by all DCs every day.

- No info escalation & closure.

- Conduct regular operations process training and ensure process adherence by all staff.

- Maintenance and upkeep of all documents.

- Oversee that all administrative facilities like Drinking Water, Hygiene of DC, etc. are in good condition.

- Ensure that all admin and operation assets and IT hardware are properly maintained.

- Check process flaw and ensure correct layout plan of DC

- Supervise EBS operations at DC's.

- Check pending RTS shipments on daily basis and ensure that DC is running without pendency.

- Ensure security instructions are being followed properly.

- Monitor discipline and integrity aspects of employees and initiate action when required

- Ensure monitoring, proper upkeep and safe custody of all important registers pertaining to Attendance, petty cash, Meter reading, Compliance related register and admin asset registers.

- Regularly asses- manpower requirement based on applicable productivity norms.

- Monitor Adhoc Vehicle Hiring.

- Action on points/observations raised during audit.

Bring Efficiency in DC Functioning

- Keep a check on aging shipments in DCs, Shipments at delivery centre and shipments out scanned but not updates beyond 24 hrs

- Specially monitor NDR Shipments having NDR codes - 209, 221, 223, 224, 229,231, 311

- Monitor unconnected shipments beyond 24 hrs

Cash Management and DC Job Management :

- Monitor daily cash tally and amount deposition of COD amount, follow up with DC if discrepancy is found & close.

- Focusing on productivity and per packet fuel cost to company.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.