HR at Energos Technologies Pvt Ltd
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Energos Technologies - Field Service Engineer (1-3 yrs)
Responsibilities and Duties :
- Provide on-site installation, validation and commissioning of instruments
- Perform hands-on on-site troubleshooting, service and repairs
- Provide high level technical support to external customers at their location
- Provide on-site training to the customers
- Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
- Develop Service technical documentation
- Create and maintain service information in the company enterprise database
- Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate
- Timely complete and submit all required paperwork
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions - Misc. other duties commensurate with the capabilities of a Field Service Engineer - IOT Panel Installation
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