CEO at KRP HR SOLUTIONS PVT LTD
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Executive - Technical Support (0-2 yrs)
- Responsible to manage, oversee, and address technical needs for clients/customers along with promoting a positive vision for the organization
- Investigate and solve complex and long overdue problems faced by the customer and forwarded by the customer support desk
- Interact with customers to provide and process information in response to inquiries about our products such as SMS / Voice through calls and ticketing tools
- Interact with customers regarding their concerns/requests about products and services over calls and emai
- Process requirements, and modifications, and escalate complaints across a few communication channels.
- Proficient in Microsoft Office Applications. Skills: Technical support and Operational excellence
- Candidate must be from BCA/BSC-IT/B.TECH Only no B.COM /BSC/BA or any other
