Job title: Operation Executive

Department: - Operations

Reporting to: Operation Manager

Fancymonk Technologies is a marketplace for Corporate/Industrial catering with an aim to uplift the catering community. We are looking for determined and dutiful professionals to join our mission.

Role :

Operations Executives are the face of the company when it comes to our suppliers and customers. Hence it's very important that we bring in professionals who celebrate an obsession for customer success.

Operations Executives at Fancymonk work in various teams:

1) Supply Growth - Ensures to build the supplier/caterer community for Fancymonk.

2) Supply Engagement - Ensures suppliers adhere to service levels for our clients.

3) Pilot/Launch team - Plans launches of new clients with reporting management and ensures smooth and robust end-to-end execution.

4) Client engagement team - Ensures Client expectations are met, solves issues with a root cause analysis approach, retains the client and looks for opportunities to grow our business within the client premises or through their references.

Day to day activities of an Operations Executive at Fancymonk would involve one or many of the following :

1) Meet supplier, solve escalations and pre-empt future ones from happening.

2) Meet Client, check their satisfaction on our service and execute resolutions wherever necessary.

3) Ensure SLAs are met with for whichever client they are looking after.

4) SLAs would be on basis of punctuality, quality, quantity and hygiene and presentation.

5) Look for opportunities to streamline operations wherever applicable.

6) Look for new things to learn everyday from the industry and fellow colleagues.

Experience prefered :

0-2 years.

- Food and Beverage industry experience would be a plus.

- Logistics Industry experience would be a plus.

- Working knowledge of MS office is desirable.

- Need to have good communication skills.

Compensation:

Market standard compensation with allowances.

NOTE: The candidate must own a two wheeler vehicle.

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