Service Engineer (Batteries & UPS)

Moon Power - Your Trusted Power Solutions Partner (12 Years Strong)

About Moon Power:

For over a decade, Moon Power has been a leading provider of high-quality batteries and UPS solutions, offering comprehensive distribution, sales, and service to our valued customers. We are committed to delivering reliable power solutions and exceptional customer experiences. Join our dynamic team and contribute to our continued success!

Job Summary:

Moon Power is seeking a motivated and technically proficient Service Engineer to join our field service team. This role is ideal for individuals with 1-2 years of experience in the field service of batteries and UPS systems, who are eager to provide exceptional onsite support to our customers. The ideal candidate will have a Diploma or Polytechnic degree in a relevant technical field.

Responsibilities:

Onsite Service & Maintenance:

- Travel to customer sites to perform installation, maintenance, and repair of batteries and UPS systems.

- Diagnose and troubleshoot technical issues, identifying root causes and implementing effective solutions.

- Conduct preventive maintenance checks and ensure optimal performance of equipment.

- Perform battery testing, replacement, and disposal according to safety guidelines.

- Configure and calibrate UPS systems to meet customer requirements.

Customer Support:

- Provide excellent customer service, addressing technical inquiries and resolving issues promptly.

- Explain technical concepts clearly and concisely to customers.

- Provide training to customers on the proper operation and maintenance of batteries and UPS systems.

- Maintain accurate records of service calls, repairs, and customer interactions.

Technical Expertise:

- Stay up-to-date with the latest battery and UPS technologies and industry best practices.

- Utilize diagnostic tools and equipment to identify and resolve technical problems.

- Maintain a thorough understanding of electrical diagrams and technical manuals.

Reporting & Documentation:

Complete detailed service reports, including work performed, parts used, and customer feedback.

Job Types: Full-time, Permanent

Benefits:

- Commuter assistance

- Paid sick time & Paid time off

Schedule: Day shift

Supplemental Pay: Overtime pay

Work Location: In person