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28/11 HR
HR at Domnic Lewis Pvt Ltd

Views:137 Applications:7 Rec. Actions:Recruiter Actions:0

Field Service Engineer - Operations & Maintenance (2-6 yrs)

Delhi Job Code: 38819

Job Description :

Service Operations :

- Provide relevant inputs for weekly, monthly, quarterly and annual service planning

- Ensure timely return of loan stock, proper maintenance of toolkits and request for new tools acquisition, etc.;

- Support cluster level demand planning by providing accurate inputs on spares requirement, etc.

- Identify out of warranty customers and guide them on annual maintenance contract options to drive service revenues

- Identify opportunities to increase service revenues through AMCs, Support sales teams with leads from existing customer on upgrades, cross sell, etc.

- Drive discipline around usage of support technologies like CRM, ERP, Order processing, etc. for self to enable tracking and analysis of individual and team performance

- Track and report key performance metrics like MTTR, Customer Satisfaction, lead generation, service /spare part sales, etc. at an individual level

- Develop self through continuous learning to be able to meet market and client needs Stakeholder / Vendor Management

- Maintain professional relationships with existing customers to identify areas of improvement, upgrades, cross-sell, new product opportunities, etc.

- Collaborate with the other teams within the division (Application team, Measurement team, etc.) to ensure timely support for service team to effectively resolve customer grievances

Development :

- Follow a culture of continuous improvement and learning

- Demonstrate a self-directed and high-performance culture

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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