Filed Service Engineer (5-8 yrs)
- Engineer should have a minimum 5-8 years of experience working on DCS/PLC/SCADA system
- Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems
- Preventive Maintenance - Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system.
- Corrective Maintenance - Restoring the system from any faults in the system
- Shutdown Maintenance
- Possess fluent oral & written communications skills
- PC troubleshooting and Networking
- Documentation - 40 % documentation is involved
- Knowledge of DCS and PLC with hands-on experience.
- Matured skills in independent troubleshooting/problem resolution on these platforms.
- Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.
- Build, Develop & Sustain Customer relationships with effective Customer management.
- Should be able to plan site visits as per agreed SLAs with customers.
- Required to travel 70% to 80% of the time anywhere in Maharashtra
- Be available 24/7 for support during exigencies.
- Candidate will have to keep himself technically updated by completing the assigned training.
- The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management.
- The job will involve Executing Service projects and migrations and will demand a long stay at customer sites.
- Execute Service projects and migrations
- Identify prospects, conduct pre-sales site assessments, and develop them into firm leads.
- Constantly probe opportunities for migrations, and add-ons & work seamlessly with customers to reduce their pain areas by pitching in the right solution
- ISO, HSE, commercial guidelines, and all Honeywell Process compliance is a must.
- Be a single point contact for all customer needs for designated customers.
- Added advantage if knowledge of Honeywell System
- Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24x7, 365 days.
- Ready to work on ONGC Platforms (Offshore) for up to 45 Days per visit on a rotation basis
- Ready to work on other western region sites (Maharashtra, MP, etc) as a - Service Engineer- when not as a Site Support Specialist (Resident Support Engineer).
- Office Process should be followed timely and accurately.
- Politeness and good communication skills are required during interactions.
- Leave process and frequency should be followed as per the standard regional process.