Responsibilities : 

- Responds to customer service calls, checks indicated points of trouble analyses, requirements of system involved checks and test systems components

- Provide all information as needed to the Service Dispatcher so that SAP data is current

- Advise Account Engineer on equipment required and time estimation for replacement parts following service visits

- Performs preventative maintenance and diagnostics on systems and components according to the service level agreement

- Works with other employees companies or external service providers or vendors to arrange servicing to resolve problems

- Identifies additional opportunities including time and material work, system extensions. upgrades and service contact expansion

- Passes leads to Service Sales

- Completes service repairs replacements upgrades adjustments and calibration on systems and components

- Participates in job site final walk and or final completion for systems to service turnover on assigned jobs

- Delivers technical support, coaching and direction to end users and other Service Technicians as applicable

- Represent the Company at customer premises in a professional manner at all times

- Establish a good working relationship with all customers

- Completes and submits written service reports covering all aspects of each assignment and activity

- Ensure that all site files are kept up to date for each contract

- Adhere to the Health and Safety at Work Act at all times

- Be flexible and willing to work additional hours in order to meet deadlines

- Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation

- Complete appropriate company documentation in accordance with company procedures

- Ensure that all test equipment and tools issued by the Company are maintained in good condition, kept secure and tested

- Attend personal training programs

- Carry out any other reasonable duties as requested by management

Qualifications :

- Degree or Diploma

- Self-motivated and calm under pressure

- Commercially and technically aware

- Good communication skills - verbal and written

- IT literate

- Driving license

- Experience in delivering high quality customer service to a broad range of customers

- Understanding of the Building Code and Fire Alarm requirements

- Good knowledge of fire systems

- Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay, great benefits, and a global network offering real opportunity for growth and advancement.

- While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

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