OA (Office Administrator)

Position: Engineer

Experience Required: 02-06 years

Location: Chennai

Role & responsibilities

- Provide technical support to end-users via phone, email, or in-person.

- Video Conference Call and Tele Conference Call Setup(Cisco)

- DB Data maintenance & SQL related activity

- Ticketing system Management

- Troubleshoot technical issues related to hardware, software, network and other IT-related problems.

- Respond to user inquiries and resolve problems in a timely manner.

- Install and configure software and hardware components as required.

- Collaborate with other IT teams to resolve complex technical issues.

- Maintain accurate records of all support activities and resolutions.

- Identify and escalate complex technical issues to higher-level support teams as necessary.

- Participate in ongoing training and development activities to keep up-to-date with the latest technologies and support techniques.

- Checking all the Network Connectivity Room Temperature in all the Server and Network Room

- Checking the reports for any unknown threats (Virus/attack) Continues Line Walk to identify and fix the issues

Asset ID Creation and Preparing list.

Preferred candidate profile :

- Strong technical knowledge of hardware, software, and network systems.

- Excellent customer service and communication skills.

- Ability to multitask and prioritize tasks effectively.

- Proficiency in Microsoft Office applications.

- Familiarity with ticketing and help desk software.

- Strong problem-solving and analytical skills.

- Ability to work independently and as part of a team.