Director Business Development at ESP
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Front Office Executive (0-2 yrs)
Job Description :
Attend to patients on the phone and in person.Coordinate and organize appointments and administration to facilitate the efficient running of the dental office.
- Greet patients
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Move patients through appointments as scheduled
- Enter all relevant patient information into data system
- Maintain and manage patient records in compliance with privacy and security regulations
- Answer and manage incoming calls
- Respond and comply to requests for information
- Schedule patient appointments
- Confirm upcoming appointments and recalls according to office protocol
- Check daily appointment schedule
- Arrange patient charts for next day appointments
- Fill in cancellations and no-shows
- Organize referrals to other medical specialists
- Dispatch lab work appropriately
- Collect and receipt payments from patients at time of treatment
- Inform patients of financial treatment plan options
- Arrange payment schedule with patients
- Prepare and mail billing statements
- Arrange supporting documents for insurance claims (if any)
- Sort and distribute incoming and outgoing post
- Monitor and maintain inventory of dental office supplies
- Update patient education materials
- Maintain a professional reception area
- Safeguard patient privacy and confidentiality
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