Responsibilities :

Expansion & Partner Management :

- Expansion project management - project manage new installation partner onboarding end to end and handhold for the first few months

- General admin & IT - responsible for all admin, IT requirements

- Legal & Compliance - take care of all necessary compliance and legal aspects working along with the central legal teams

Process Excellence :

- Process Design, SOPs - Sharpen operations SOPs, design thinking to improve efficiency, define metrics to track efficiency improvements

- Inventory Design, SOPs - Sharpen SOPs, define TATs and necessary metrics to measure efficiency of inventory, ensure that inventory control happens properly - handshake with procurement and state-level installation teams, work on 3PL solutions and SOPs

- Process Control, Audits - Run process audits, inventory audits, and solar installation QC

MIS and Business Analytics :

- Service and Project Management : Track metrics and ensure timely delivery of rooftop solar installations across India

- Develop tech systems and reporting structure to streamline customer experience from lead confirmation to project handover

Resource planning & budgeting :

- Planning and budgeting for solar inventory and supply chain

- Planning and budgeting for IOT (and peripherals) replacement components

- Planning and budgeting for manpower - different teams

People Management :

- Define Key deliverables and metrics for different teams

- Optimize team structures

- Technical and non-technical training and ensure SOP adherence d) Control attrition

- Support HR through the full recruitment cycle - from recruitment to retention

Field Technical Support :

- Work with procurement, logistics and supply chain heads to manage the operations in field technical support

PREFERRED CANDIDATE PROFILE :

- MBA is good to have, but not absolute necessity

- Engineering with good academic background is preferred

- Operations experience : handling large teams for more than 2 years, managing tiered teams and multiple functions would be preferred but not mandatory

- 5+ years of experience in execution roles

- Having experience in engineering industries in operations and SCM roles would be preferred

- Needs to be entrepreneurial with a strong self drive

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