General Manager - Service - Automotive (10-25 yrs)
- Experience in Automotive sector
- Handling service department especially of 4 wheelers DSA Channel
- Setting up process and policies
- Service centric
- Team handling
Responsibilities
- Oversee daily operations of the service department.
- Ensure high levels of customer satisfaction through excellent service delivery.
- Develop and implement service strategies to improve efficiency and profitability.
- Monitor service metrics and KPIs to identify areas for improvement.
- Manage and motivate a team of service advisors and technicians.
- Handle escalated customer complaints and resolve them effectively.
- Ensure compliance with safety and industry regulations.
- Collaborate with other departments to streamline processes and improve service delivery.
- Report to senior management on service department performance and initiatives.
Qualifications :
- Bachelor's degree in Business Administration, Automotive Engineering, or a related field.
- Proven experience in a management role within the automotive service industry.
- Strong understanding of automotive service operations and customer service principles.
- Excellent leadership and people management skills.
- Ability to analyze data and make strategic decisions.
- Exceptional communication and interpersonal skills.
Skills :
- Operational Management
- Customer Service
- Leadership
- Problem-Solving
- Team Management
- Data Analysis
- Performance Metrics
- Compliance and Safety
- Automotive Knowledge
