Responsible for end-to-end Engg Project delivery and subsequent operations for the DTH LOB.

- As part of business EC, responsible for the growth of business and ensure Engg function is well equipped and aligned to support the dynamic needs of business time to time.

- Engage with all Engg and Business strategic partners for flaw less operational efficiency and also efficient delivery of related Engg solutions and projects.

- Lead the Engg Team for success of the function and business, also guide the Partners/vendors to synchronise/align with changing needs of business unit.

- Own and manage the Engg Budget and ensure optimum spending by efficiently managing the resources.

- Coordinate with different Internal departments and stake holders including AMB members for business needs.

- Would be responsible for the entire Engg delivery and Engg operations for the DTH business unit.

- Implement Engg / Industry best practices to support business growth and operational efficiency.

- Manage the relationships with preferred partners for Engg delivery and operational support.

- Own, manage and report the overall DTH Engg budget, with possible cost savings.

- Apart from smooth functioning of support & operational systems, ensure developmental focus for deployment of strategic systems.

- Develop Customer Service and Business focus amongst Engg / IS team.

- Ensure uptime and performance of applications as per defined SLA

- Partner engagement and governance.

- Maintain Business and Functional KPIs from Engg perspective.

- Perform regular review of problem metrics, manage vendors to achieve/exceed SLAs

- Consistently planning for future business requirements, re-architecting/consolidating the current ecosystem for making it scalable, less taxing and future ready.

- Engg services continuity management through established and tested HA and DR processes.

- Defining User & Systems Requirements Specifications for new systems, and Change / Enhancement Requests for existing systems.

- To continuously capture internal/external employee feedback and act on the same to avoid productivity losses / customer complaints due Engg / Software related problems.

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