Role : Operations Head /Manager

Role Responsibilities and Desired Profile :

- Identify, evaluate, negotiate and manage base of Partners and Drivers

- Create/iterate processes to on-board, manage, train and schedule drivers

- Ensures end to end smooth running of logistics operations for the zone/area

- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.

- Responsible for all the SLAs & TAT are maintained.

- Finalization of manpower, fleet, training, resource planning, etc

- Maintenance of all the operational budgets

- Responsible for continuous improvement & drive operational service parameters & deliverables (Daily/Weekly /Monthly Reports)

- Coordination & Negotiation with partners/vendors/truck owners for competitive freight rates & solutions

- Planning, implementing & managing optimal logistics solutions after in-depth analysis.

- To design & roll down strategies & SOP to Operations & Customer Service team, personalized involvement & interaction with customers & truck vendors/drivers etc.

- To monitor operation & customer service efficiency through set parameters and proper cost control measures.

- Monitor & Follow-up on collections with External/Internal customer and ensure that the receivables aging under control.

- Build and grow profitable business through personalized client relationship.

- Increase Customer delight - with timely, efficient & cost effective service levels.

- Recruit, train and build a good team for the department at all verticals.

- Regular coordination & planning with operations team with regards to prospect of development / Improvement in existing process etc.

- Impart behavioural & soft skills training to the team as and when required.

- Benchmarking with Competition by updating and coping up with latest trends, innovations and industry best practices

- Should have Data-driven approach and sound business judgement

- Should lead by strong analytical and project management skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.