Looking for a leader to set up O&M (Operations & Maintenance) vertical for an Engineering company providing turnkey solutions covering every stage for treatment of raw & processed water. Their customized solutions in Effluent treatment plants, Zero Liquid Discharge, Evaporators & Dryers help their clients in Pharma, Metal, Chemical, Food, Agri, and other sectors in optimizing operational expenditure.

We are looking for a dynamic and results-driven leader to develop, expand, and lead their Operations & Maintenance (O&M), spare, services, and after-sales services division at a pan-India level. The ideal candidate will be responsible for driving revenue growth, ensuring operational excellence, and managing client relationships for industrial wastewater treatment systems, including ZLD, ETPs, etc. This is a Profit & Loss (P&L) role, where the selected candidate will be accountable for business revenue, cost optimization, and overall profitability of the O&M, Spares, and Services division.

Responsibilities

- Develop and grow the O&M, Spares, and Services business vertical, aligning division strategy with overall company goals.

- Identify and secure new business opportunities for O&M contracts, spare parts sales, and retrofitting/upgradation services.

- Conduct market research and competitor analysis to refine service offerings.

- Develop pricing strategies and cost models for service contracts.

- Ensure efficient execution of O&M contracts while maintaining high safety and operational standards.

- Collaborate with project execution teams for seamless commissioning-to-O&M transition.

- Optimize spare parts planning, procurement, and inventory management for timely availability.

- Develop strong vendor partnerships to ensure timely supply of critical components.

- Ensure excellent after-sales service and quick response to client issues.

- Build and maintain long-term relationships with clients to drive repeat business.

- Ensure proper training and skill development for the O&M and service teams.

Qualifications

- Engineering degree with a management background.

- 5 to 10 years of experience in O&M, after-sales service, and spare parts management, preferably in industrial water treatment, ZLD, ETP, or process equipment industries.

- Strong technical knowledge of ZLD, ETPs, and process equipment.

- Proven track record in sales, business development, P&L management, and team leadership.

- Exceptional leadership, communication, and negotiation skills.

- Ability to analyze data, derive insights, and make strategic decisions based on performance metrics.

- Willingness to travel as needed.