Maintenance Technician - Elevators & Escalators

Job Description :

- KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 12 countries with a regional head office in Dubai and more than 60 distributor markets within the region.

- We are looking for a Maintenance Technician with a service mindset to provide professional service to our customers in the Saudi Arabia.

- In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier.

- You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and the people using the equipment.

- As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.

Responsibilities :

- Customer relationship management

- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

- Responsible for accurate and real-time back reporting of work performed (at the equipment level)

- Accountable for equipment safety and performance

- Accountable for identifying site risk, and communicate them to his supervisor

- Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure

- Accountable for identifying unplanned service repairs based on the equipment needs.

Service operations :

- Accountable for the end-users and the site safety

- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

- Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes

- Accountable for raising sales to lead to his supervisor

- Accountable for very precise and timely back reporting of the work done according to the process

- Responsible for submitting timesheets based on the execution

- Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition

- Responsible for regular update of his supervisor on all relevant information

Requirements :

- ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent

- Good verbal and written English communication skills

- Candidate with basic IT skills will be given preference

- Candidates with basic digital foundation skills will be the right candidate for this position

- Minimum 5 years of solid Preventive Maintenance experience with a reputed elevator company is a must

- Candidates meeting the above requirements should only apply for this position.

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