Qualification:

Tech/B.E (Electronics / Electrical / Instrumentation) with 8-10 yrs Exp preferably in large F&B industry (Technical Services / Process Control Unit) with following skilll sets :

- PCU High Voltage Module Installation / Operations

- IEC 61131-3 Programming Skills

- PCU Peripherals / Add-on Devices Installations

- Level Switch operations

- Filter Installations

- Dosing & Booster Pump Installations/Operations

- PCU Reactor Exchange Maintenance

- Activated Carbon Unit Installation

- Telemetry & Communication Systems

- General Trouble Shootings

Job Description:

- Service Partner Network - NSP Engineer Onboarding & Training (Refresher Programmes & New Products).

- Define Service Policies & Processes (PWG - Installation, Break-downs & Periodic Maintenance Services). Facilitate info. flow and support between PWS HQ / TC team and PWS India Service Partner.

- Service Parts & Consumables - Demand, Planning & Import/Local Procurement

- Subscribers' Service Processes (related to Call Center Ops, Monthly Billings, Collections, Escalations Management, NPS).

- Drive Subscribers or Clients (FPOs, Agricultural Research Labs, Direct Users. etc) Satisfaction levels & Relationship Building.

- Guide NSP Field Repair teams with regards to proprietary technology (viz. Telemetry Access), engagement with OEM suppliers, Clients.

- Audit of ASP Partners, IW Spares Consumption & Replacement Authorizations.

- Co-ordination with PWS Internal Customers (viz. Sales, Marketing, BD, F&A and R&D).

- Liasioning with key stakeholders internally & externally, training & knowledge transfer amongst them.

- Responsible for managing 3PL, imports and timelines and compliances related to same.

- Responsible for assembly operations in India, QA,QC, negotiations of BOM rates, suppliers line up & management.

- Heavy travel across key Geos & rural project sites. Initially an individual role & managing dedicated engineers on partners' rolls. Candidates with prior experience in managing OEM, Assembly ops, Manufacturing & 3PL would be preferred.