Field Application Engineer

Experience level : 3-5 years

Location : Hubli, Karnataka

Essential duties and responsibilities :

Product Support :

- Provide installation, repair and maintenance support for LinkEZ's systems at client locations.

- Support is provided to the customer remotely by phone, internet and by on-site visits, as determined by the machine status or customer requirements.

- Promoting the highest level of customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and efficient repair/maintenance activities.

- Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed timely and customer satisfaction is optimized.

- Accurate and clear reporting and documentation of work activities are to be completed per Service Reporting Protocol.

- Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to the LinkEZ stock for processing.

- Appropriate management and timely completion of Timesheets and expense reports incurred in the field service of LinkEZ's systems.

- Assist in the development of service documentation, in conjunction with the LinkEZ Customer Service team.

- Assist in the training of further Customer Support staff and customer on site personnel with respect to maintenance and service activities, as required.

- Assist in identification and development of Field Support tools and test equipment.

- Learn and apply all LinkEZ internal policies and processes.

Product Development :

- Provides feedback to the Internal development and support teams on improvements.

- Assist in the development, documentation, and testing of services and design updates to the product.

Required Qualifications :

- At least 3 years of field support, engineering or manufacturing experience with high technology IT/ electrical/ electronic products. Prior work experience with a OEM would be a plus.

- Hands-on experience with electronic test equipment.

- Excellent troubleshooting and problem-solving skills.

- Good H/W and S/W computer skills, including network knowledge and the use of standard office software programs including spreadsheet, word processing and email applications. Ability to quickly learn to use new software tools.

- Experience in basic use of Windows-based computer hardware, software, and networking would be an advantage.

- Fluent reading, writing and speaking in local language and English.

- Excellent communication, organizational, and customer relations skills and strong customer service orientation.

- Team player - ability to work well in a close team environment.

- Must be comfortable with extensive travel ( 50% travel time ), sometimes on short notice, and occasional after-hours support requirements. On rare occasions, you may be away from your home base for multiple weeks and may be asked to travel internationally.

Physical Requirements :

- The employee must routinely lift and/or move physical inventory, tools and test equipment.

- The employee occasionally is required to climb ladders, kneel, or crouch as required during servicing of equipment.

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