Job Description :

- Manage all the facilities in the Head Office in terms of maintenance, upkeep, security, safety, driving processes and ensuring best practices

- Drive the projects for enhancement of the infrastructure at the Head Office under guidance from the leadership

- Manage all the company owned assets in the city in terms of upkeep, maintenance, administration

- Design, drive and manage all the services offered centrally like Transfer Desk, Attendance, Hotel tie ups, company leased cars and Accommodations

- Coordinate with agencies to support employees in their well-being in terms of being healthy and productive at workplace

- SLA Adherence

- Agree on SLAs for each service with customers and sign off with Superior

- Develop a review mechanism and conduct reviews accordingly at defined frequency

- Identify gaps against agreed SLAs based on the review and take corrective actions to avoid dissatisfaction amongst customers

- Review issues in complying with SLAs and guide subordinates to implement improvement projects/Kaizens to address them

- Implement Admin best practices

- Benchmark admin policies across industry and identify best practices that can be implemented in the context of the organization.

- Conceptualize and propose changes in current admin policies or propose new policies; develop detailed plan keeping in view customer requirements, cost, impact etc.

- Benchmark spends for facility upkeep across industry and identify opportunities to optimize spends

- Grievance Handling

- Provide a platform to all customers to raise concerns regarding admin services

- Analyze concerns and put CAPA in place to ensure no non-recurrence of issues

- Act as a SPOC for top management (M3 and above)to address their needs of accommodation, vehicle etc.

- Liasoning with statutory authorities

- Develop cordial relationships with statutory authorities

- Track and understand various statutory requirements applicable to the organization

- Represent organization in case of any notices/show causes issued by statutory authorities and ensure closure of the same without any adverse impact on organization

People development :

- Drive the teams engagement and performance. Ensure a development plan and challenge in work areas for every individual subordinates and ensure support is provided to achieve same

- Hold informal discussions on frequent basis with subordinates and ensure necessary support is provided in terms of development or addressing their concerns

- Graduate in commerce OR Graduation in any stream but some certification courses done in Finance and Account Management

Experience :

- 7-8 years of experience in relevant field of administration in any industry.

- Experience in field of administration from service industry is desired

Functional Competencies :

- Commercials- Accounting/Budgeting, Knowledge in area of transportation, reality business, hotels, medical facilities etc.

- Communication, Interpersonal skills, Analytical skills, Networking skills and negotiation skills

- He/She should be energetic, should be able to interact with top management of company and handle their queries well.

- Interviews are in progress. Please share your updated resume or Call on 9849456750

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