Job Description:

- To be responsible for the development and to lead governance & performance for Major vendors with internal and external stakeholders.

- Responsible for Global KPI/SLA dashboard, Reporting and operational review meetings with Equipment Vendors

- To drive process improvements to ensure effective collaboration and coordination with Vendors e.g. Invoice Management, Escalation Management etc.

- Leading transversal projects and supporting implementation of new vendors operational or engagement models such as Cisco Global Partner Network.

- Operational coordination (internal and external) on cross-functional areas such as vendors invoice management & control.

- Be CS&O's (Customer Service & Operations)reference for equipment vendor aspects such as contract standards, development direction.

- EVM (Equipment Vendors Management) : operations (e.g. catalogue management), reporting, coordination & steering of global EVM program (currently 4 vendors, objective is to grow activity)

- To identify potential vendors and priorities and check against contract logic and integrate them into the process

- Establish close linking with all equipment vendors via regular governance meetings.

- Link to the regions to understand regional variations and drive a common, optimized support level from vendors

- Responsible for global quality of vendor orders &deliveries (1,000+ SKUs) in 50-100 countries & territories

- Pro-active (governance) : in charge of running weekly (backlog, hot list) & monthly (service) vendor review meetings

Spend optimizing Capex / Opex

- In charge of monetizing SLA breaches and identifying/develop modern ways to streamline current invoice management process

- Transformational (process &IT): in charge of driving vendor engagement improvement & transformation agenda

- KPI reporting and support to different Business Analysts

- Support in collating End Of Sales data and PR validation

Salary:INR 6,00,000 - 9,00,000 P.A.

Industry:Telecom/ISP

Employment Type: Permanent Job, Full Time

Keyskills

- customer service operations sales SLA vendor vendors operations equipment order billing service delivery delivery pmo kpi cisco customer service mumbai thane it telecommunication telecom supply chain carrier technical ites project

Desired Candidate Profile

- A Graduate or Post Graduate with minimum 6-7 years experience in Vendor Management and Customer Services, supporting Global teams.

Key Result Areas:

- Implementation of the CVM Strategy with Vendors including SLA and Governance

- Efficiency and consistency of Equipment Vendor Management program across companys vendors & offers portfolio

- Fulfillment of Equipment Vendor Management transformation roadmap plans & objectives

- Pro-active management of risks related to Equipment Vendors (e.g. avoidance of on hold through pro-active monitoring of invoice over-due)

- Bring about an overall improvement in quality of service provided by Equipment Vendors to company

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