Consultant at Talent Catalysts
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Manager - Service Quality Management - Freight Forwarding/Supply Chain Services (6-8 yrs)
Only for Women on a break - Manager - Service Quality management
As a Manager, establish a mechanism for effectively evaluating the user transactions to determine if the process is compliant with relevant defined quality standards and identifying ways to eliminate unsatisfactory results; facilitating continual improvement in the quality of the service.
Key Success measures:
- Establish a Standard Process for driving Quality at all levels
- Improvement Project ( involving training /Operations/CSO/3rd party )
- Establish Proactive measure to control defects
- Visibility - Reports /EWS/ TNA(Training Need analysis)
- Establish Program Health Card
- End expected Outcome -Improve the SLA and reduce Errors
Key Skillsets:
- The Person should be Post graduate in Mgmt in Ops & Quality. She should been in leadership level and should be experienced in driving Change; Understanding of the DAMCO Operation Services
Other reqts,
- Six Sigma certified
- Quality Assurance
- Quality Control
- People Management
- Performance and Change Management
Salary offered: 15+ LPA
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
