Job Title : Workshop Manager

Reports To : Regional Manager - Parts & Services

Essential Duties and Job Responsibilities :

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

- Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

- Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.

- Ensure minimum required parts are kept in the stock at all the times, provide cycle count of parts at the prescribed interval and submit the reports to finance

- Assist with quotes, materials purchasing and quality checks.

- Ensure correct job numbers are used and that time records are correct.

- Provide oversight and check job estimates.

- Manage inward goods, checking quantities, dispatching goods with invoices

- Regularly report progress on each job and quickly communicate delays to the customers.

- Report on manpower overruns or shortfalls.

- Work with Regional Manager to client's requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.

- Receive and review feedback from customers and follow up to ensure customer satisfaction.

- Work with Service Team to investigate customer complaints and concerns arising from products and service and provide solutions.

- Develop teams to follow the warranty/contract processes, make timely warranty claims, generate invoices immediately after the job completed prior to the release of vehicles

- Oversee the availability of necessary working tools, special tools and equipment's and its calibration to make sure they are always in usable condition

- Ensure to generate external invoice prior to the release of vehicles and obtain acknowledgement of invoices from customers

- Ensure to achieve parts, labour and workshop productivity targets

- Ensure to provide site support/breakdown assistance in the assigned territory

- Ensure to achieve any other DCS KPI's assigned

Education and/or Experience :

- Any Diploma or Graduate in Engineering

- Minimum of 6-10 Years- experience in similar capacity

- Work experience in service is desirable

- Further education in relevant field an advantage

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