Job description:

Key Responsibilities:

Team Leadership:

- Lead, mentor, and manage a team of outbound staff, including supervisors and warehouse personnel.

- Conduct regular performance reviews and provide ongoing training and development to team members.

Operational Management:

- Oversee the day-to-day outbound processes, including order picking, packing, and shipping.

- Ensure timely and accurate order fulfillment while maintaining high standards of quality.

Process Optimization:

- Analyze and improve outbound processes to enhance efficiency and reduce costs.

- Implement best practices and innovative solutions to streamline operations.

Coordination and Communication:

- Collaborate with the inventory, procurement, and customer service teams to ensure seamless operations and resolve any issues.

- Maintain effective communication with carriers and logistics partners to ensure timely and accurate deliveries.

Performance Monitoring:

- Track and analyze key performance indicators (KPIs) related to outbound operations.

- Develop and implement strategies to achieve performance targets and address any performance gaps.

Compliance and Safety:

- Ensure compliance with all relevant regulations and company policies.

- Maintain a safe and organized work environment by adhering to safety protocols and conducting regular inspections.

Qualifications:

- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.

- Proven experience (5+ years) in outbound operations or logistics management, preferably in an e-commerce environment.

- Strong leadership skills with experience managing and developing a team.

- Excellent organizational and problem-solving abilities.

- Proficiency in warehouse management systems (WMS) and other relevant software.

- Strong communication skills and the ability to work collaboratively with cross-functional teams.

- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.