Title: Manager - Logistics

Location: Mumbai

Overview of the Organisation:

Myntra is a one stop shop for all fashion and lifestyle needs. Being India's largest e-commerce store for fashion and lifestyle products, Myntra aims at providing a hassle free and enjoyable shopping experience to shoppers across the country with the widest range of brands and products on its portal. Our brand is making a conscious effort to bring the power of fashion to shoppers with an array of the latest and trendiest products available in the country

Roles and Responsibilities :

1. Responsible for overall Operations, Business Performance and Administration of West Region Delivery Centers and Franchisees.

2. Should have comprehensive knowledge and understanding of Inbound & Outbound Logistics / Product Delivery Process in the context of E-Commerce Last Mile delivery

3. Guiding, Directing, Motivating and managing a team (~ 300): Providing guidance and direction to SDAs (Style Delivery Associates), including setting Performance Standards and Monitoring Performance.

4. Monitoring of DC manpower for region and support to them for their routine problems

5. Ensuring successful & timely deliveries, pick-pus & exchanges through SDAs within specified TAT to provide customer delight by imparting efficient and quality service.

6. Is custodian of both operational and administrative aspects of the whole region

7. Can perform manpower planning on Weekly / Monthly basis based on Sales Forecasts.

8. Ensures healthy functioning of region in terms of metrics like Delivery performance, customer escalations, cost control and shipment/money reconciliation.

Other Requirements

9. Should have excellent Team management and Leadership skills

10. Strong written and verbal communication skills.

11. Should be able to motivate and groom large teams upwards of 300 SDA

12. Should be able to work in distributed environment (teams across multiple states and cities).

13. E-commerce experience is a plus

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