Responsibilities :

- Understanding client requirements by interacting with Sales and Product Team. Developing Standard Operating Procedure (SOP) for each variant of field investigation scope and get it vetted with Product Team / MIS Team

- Selection of the right network partner to fulfil the requirement.

- Ensuring adequate training of the Network Partner members on the scope and conduct trial runs and provide feedback.

- Ensure that suitable platform templates are created for field visit data capture through the Product Team

- Monitor progress of field visits for various mandates and maintain trackers for each. Ensure that TAT is strictly adhered to by various of various interventions.

- Be Single Point of Contact (SPOC) for various escalations and attend to them with urgency and resolve them.

- Provide periodic performance updates of various Network Partners either in person or over e-meetings to ensure adherence to TAT and quality. Escalate in case of nonadherence to Senior Management of Rubix

- Conduct surprise audits and shallow field investigations on sample basis to check ground level adherence to SOPs.

- Conduct periodic training and tests of field agents to ensure that trained personnel conduct visits.

- Continuously maintain backup vendors especially for urgent cases and far to reach cases so that client mandates are not affected.

- Provide performance reports to Clients and to Senior Management within Rubix

- Remove Network Partners who are persistently delinquent of service delivery

- Appoint new network partners after thorough evaluation and negotiate service SLAs and commercials with them. Train new partner members consistently.

Requirements :

- Bachelor's degree from an accredited university or college

- Working knowledge of MS Excel, Word, PPT Access,

- Must be extremely process oriented and process focused

- Must be able to communicate with various stakeholders including Senior Management in Rubix as well as Clients

- Must have experience in network operations like in Telcos, FMCG etc

- Must be able to find solutions especially in crunch situations

- High-level written and verbal communication skills.

- Must be adept at maintaining trackers, provide MIS reports

- Candidate should have experience in Vendor management and should be flexible in traveling and meeting the vendors on a daily basis

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.