Job Summary :

This position belongs to Quality Assurance function at OLA Electric Mobility Private Limited. You will be responsible to drive the actions (countermeasures & corrective actions) through cross functional team engagement during vehicle launch phase and bring the product/process improvements in place to achieve highest level of product performance and customer satisfaction. The ideal candidate should have a proven record of independently handling various field issues and address those with sense of urgency in fast paced dynamic environment.

Key Responsibilities :

- Drive the cross functional team (Engg./Manf./Quality/Sourcing/Systems) to ensure closure of 100% issues reported from field during vehicle launch stage with sense of urgency

- Ensure the completion of end to end cycle of Field Concern Handling

- Escalate the issues that need immediate leadership attention

- Make / Plan filed visit to witness the Major customer irritants or complaints

- Lead team of Warranty Analysis and Predictive analytics to address field concerns and take corrective actions based on prediction results on Warranty Claims and [art failures

- Release monthly MIS on 60-100 days performance in field and manage 3M, 6M, 12M & 24M data on Field Concerns for leadership reporting

- Communication to Field teams on Product improvements and Critical Engineering changes to make awareness ( Release product improvement bulletins )

- Closely coordinate with Service team to educate the customer on product usages / improvements for improved customer experience

Required Skillsets :

- Hands on experience in 2 Wheeler/4W major OEMS in handling launch quality etc.

- Extensive knowledge on part failure and analysis in automobile industry

- Conversant with EV part functions and failure analysis.

- People Management, Conflict Management,

- Hands on experience in Quality Problem Solving Tools like QC Story, 8D Problem Solving, FMEA etc.

- Hands on experience in MS office.

- Basic Knowledge in SAP.

- Conversant in tools like Knowledge on IATF16949 and ISO 9001:2015.

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