Online Instruments - Senior Service Engineer (11-16 yrs)
1. Installation and Service of Displays (IFPD / Professional Displays / AV Products): Oversee the installation, maintenance, and repair of displays, ensuring timely and effective delivery that meets customer expectations.
2. Service Ticket Tracking: Oversee the tracking and management of service tickets, ensuring timely resolution and effective communication with customers.
3. Process Improvement: Analyze and improve installation and service processes, implementing efficient and effective workflows that enhance customer experience and reduce costs.
4. Team Management: Lead and manage a team of Installation and Service Engineers, providing guidance, training, and development opportunities to ensure exceptional performance.
5. Technical Expertise: Provide technical guidance and support to the team, staying up-to-date with the latest display technologies and trends.
6. Process Improvement: Analyze and improve installation and service processes, implementing efficient and effective workflows that enhance customer experience and reduce costs.
7. Budgeting and Cost Management: Manage budgets and costs associated with installation and service delivery, ensuring efficient use of resources and minimal waste.
8. Reporting and Analytics: Develop and track key performance indicators (KPIs) to measure installation and service performance, customer satisfaction, and team productivity.
9. Training and Development: Develop and implement training programs for the team, ensuring they have the necessary skills and knowledge to deliver exceptional service.
Requirements:
1. Education: Bachelor's degree in Electronics, Electrical Engineering, or a related field.
2. Experience: Minimum 8-10 years of experience in a leadership role, preferably in the display industry.
3. Technical Skills: Strong technical knowledge of display technologies, including LCD, LED, OLED, and interactive displays.
4. Leadership Skills: Proven leadership and management experience, with the ability to motivate and develop high-performing teams.
5. Communication Skills: Excellent communication and interpersonal skills, Also ability to speak multiple languages(Eg. Kannada, Hindi, Telugu, Tamil & Malayalam)
6. Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyse data and make informed decisions.
Location - Bangalore
Only immediate joiner can preferable.
Please drop your resume
Contact number - 9071000633