JOB PURPOSE

The Operations Manager's responsibility is to ensure that projects are delivered on time, on budget and to the required level of quality and functionality. They are responsible for realized revenue by managing the logistics of the organization, preparing budgets and inventories, and overseeing the supervision of employees. Client satisfaction is a major accountability of the Operations Manager.

SPECIFIC DUTIES & RESPONSIBILITIES

- Maintain the master project plan showing all open projects with time plans and milestones.

- Provide planning direction, and coordination for all project activities while achieving optimum use of personnel, equipment, materials, and facilities.

- Ensure all projects are delivered on time, to budget, to specification and to company standards.

- Directly oversee a small number of significant projects requiring a high level of communications and coordination.

- Manage the personnel resources of the operations team including performance reviews and future resources planning.

- Ensure that all projects undergo a kickoff design review and ongoing operational reviews with the senior project team present at both.

- Ensure that project communications are handled in an efficient and expedient manner by all Operations staff.

- Mentor and supervise the Project Managers and installation teams including helping subordinates to set their goals and objectives twice every year.

- Work with Technical Director to research, suggest, develop and implement new technical strategies.

- Attend site as required to ensure that customer expectations are being managed.

- Work in conjunction with Technical Director to specify and indicate ways of strategy improvement and implementation.

- Proactively manage and communicate with clients to ensure high level of Customer Satisfaction.

- Prepare and control department budget, forecast operation costs, and direct preparation of budget requests and resources allocation.

- Accountable for ensuring the agreed annual realized revenue (target) is achieved.

QUALIFICATION

- A relevant qualification in project management and Prince 2 certification

- Minimum 5-7 years of increasingly responsible experience, with at least 4 years of managing increasingly complex projects in a technical environment.

- Extensive experience in the AV & Home Automation Industry

- Experience in the development and management of projects.

- Specialist Certification in CEDIA or INFOCOM

- PMP and CTS certifications required

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