Job Summary :

- The purpose of this position is to accurately plan internal manufacturing of components and final assemblies leveraging ERP system and using extended planning horizons such that manufacturing can occur as scheduled; resource and capacity issues become visible with sufficient lead-time to define and manage on-time completion of work orders.

- This position will report to Materials Manager and will also be responsible for interfacing with customers including order entry, acknowledgement, sales contract review, order status and communication in accordance with customer requirements

Primary Responsibilities :

- Co-ordination of all sales activities : Order Management process steps from order entry through to delivery shipment of product to customer

- Book Sales Orders and perform detailed Sales Order Contract Reviews

- Manage on-time delivery of all sales orders.

- Develop priorities and communicate support functions while taking an active role in problem resolution as required.

- Review and release work orders per the system demand, manage the system recommended messages, as well as maintain work order dates that adhere to the metrics of the organization.

- Expedite work orders through production process as required. Execute production dispatch activities. Generate ERP Dispatch Reports and manage shop scheduling and optimization.

- Manage all WIP and resolution of WIP aging issues. Analyze and implement corrective actions for all Job Closure variances outside the required tolerance.

- Identify capacity constraints and take required actions

- Regularly update work order due dates based on fluctuations in in-house capacity and the delivery schedules from vendors.

- Communication of order changes/delays to internal and external customers

- Weekly/Monthly status calls with customer

- Development of weekly and monthly shipment plan and co-ordination of shipment activities

- Comply with Company, departmental and HSE procedures and policies.

Facility Responsibilities :

- Lead daily production reviews with relevant stakeholders.

- Review material shortages and work with Buyer to resolve shortages between CPO material plans and actual manufacturing needs.

- Commit all items and release Work Orders for in-house production and OSP per MRP.

- Monitor work-in-process and status work orders with estimated completion dates.

- Manage ERP exceptions and system generated messages.

- Maintain and manage list of Orders that have risk to on time delivery.

- Reason out and understand order / shipment issues, and resolve.

- Timely and clear communication and follow through from issue identification to closure.

- Communicate clearly with the customer, warehouse, team members, Customers, logistics partners and across Order Management

- Conduct open order review meeting with team members

- Escalate issues and potential resolutions to Manager as appropriate.

- Perform work such that a perpetual state of audit readiness is maintained.

- Participate in internal audits as required.

Metric Accountabilities :

- On-Time Delivery

- Customer Satisfaction

Education & Experience Qualifications :

- Bachelor's degree or MBA preferred with emphasis in business administration, project management or engineering

- Experience in Engineering MNC preferably from Oil & Gas background.

- Experience in Production Planning and Material Management.

- Hands on Experience in ERP Systems.

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