Panasonic - Technical Trainer - Mobility - East India

JD for Technical Trainer:

Technical Operations Management

- Repair Monitoring at ASC, L3 & L4

- First Cycle Spare Planning

- Technical Support to Product Marketing and R&D Team on Mobile's

- First Cycle Spare Planning

- Consumption Analysis of Spare

- Mobile handset Technical Escalation Handling & Resolution

- Software Support & Customisation for Issue Resolution for Mobile

- R&D for Uniform Tools, Jigs, and Analysers

- FFR, MFR Monitoring & Analysis

- Repair Quality & Repair Reliability Monitoring and Correction

- Repeat Rework control of PCBA & Refurbishment.

- Regression on FOTA, OTA & Upgrades

- Reproduction of Field Issue and Compilation logs for the same

Technical Training of Mobile Phones

- Responsible for Managing and Training Network TRC, F2F Engineers & CCOs.

- Train the Trainer at NSP

- Product Training for Call Centre

- Assessment and Certification of ASC, NSP, L3, L4 Technical Resource

- Monitoring and Managing creation of Emulators, Simulators FAQ, Technical Tips and other Guides for Technical Support.

- Managing Technical Content Development for Mobility Support

Spare Management Technical Evaluation & Support

- Fair Part Usage Monitoring

- R&D on Spare Reuse

- New models spare mapping with present models

- Tear Down Process for Mobile Parts Availability.

- New Model Performance tracking and failure analysis along with Hardware Verification

- New Product Introduction (NPI) to Channel and Service Team

- RCA & CAPA of Technical Issues & Failed HVP

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