Panasonic - Technical Trainer - Mobility - South India (3-6 yrs)
JD for Technical Trainer:
Technical Operations Management
- Repair Monitoring at ASC, L3 & L4
- First Cycle Spare Planning
- Technical Support to Product Marketing and R&D Team on Mobile's
- First Cycle Spare Planning
- Consumption Analysis of Spare
- Mobile handset Technical Escalation Handling & Resolution
- Software Support & Customisation for Issue Resolution for Mobile
- R&D for Uniform Tools, Jigs and Analysers
- FFR, MFR Monitoring & Analysis
- Repair Quality & Repair Reliability Monitoring and Correction
- Repeat Rework control of PCBA & Refurbishment.
- Regression on FOTA, OTA & Upgrades
- Reproduction of Field Issue and Compilation logs for the same
Technical Training of Mobile Phones
- Responsible for Managing and Training Network TRC, F2F Engineers & CCOs.
- Train the Trainer at NSP
- Product Training for Call Centre
- Assessment and Certification of ASC, NSP, L3, L4 Technical Resource
- Monitoring and Managing creation of Emulators, Simulators FAQ, Technical Tips and other Guides for Technical Support.
- Managing Technical Content Development for Mobility Support
Spare Management Technical Evaluation & Support
- Fair Part Usage Monitoring
- R&D on Spare Reuse
- New models spares mapping with present models
- Tear Down Process for Mobile Parts Availability.
- New Model Performance tracking and failure analysis along with Hardware Verification
- New Product Introduction (NPI) to Channel and Service Team
- RCA & CAPA of Technical Issues & Failed HVP
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